Frequently Asked Questions

What makes KORDELLA different from other hair ties?
KORDELLA silk scrunchies and hair ties are crafted from premium silk selected for its smooth finish and performance. Unlike standard elastics, our silk helps reduce friction, minimise breakage, and prevent harsh creasing. Each piece is designed to hold securely while remaining gentle on your hair.

What is the difference between your scrunchies and silk hair ties?
Our scrunchies offer a fuller silhouette and softer hold, ideal for everyday styling and statement wear. Our silk hair ties provide a sleeker profile with secure tension for ponytails and low buns. Both are designed to protect hair while maintaining a refined finish.

Will KORDELLA work for thick or heavy hair?
Yes. Our designs are created to support all hair types. For extra volume and stronger hold, we recommend our Pillow Scrunchies. For a more streamlined option, our silk hair ties provide a firm yet gentle hold.

Will silk slip out of my hair?
No. Each piece is constructed with a durable internal elastic core to ensure secure hold without pulling or snagging. The silk exterior protects your hair while the structure maintains performance.

How do I care for my silk hair accessories?
Hand wash in cold water using a mild detergent. Lay flat to air dry. Avoid wringing, twisting, or high heat. Proper care will preserve the silk’s smooth finish and structure.

How long will my KORDELLA piece last?
With proper care, your silk scrunchie or hair tie is designed for long-term wear. We prioritise material quality and construction to ensure durability alongside softness.

What comes with my order?
Each KORDELLA piece arrives in a reusable frosted pouch with a branded tag, designed for storage and travel.

Do you ship internationally?
Yes. We ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.

What is your return policy?
We offer 30-day returns on unworn, unwashed items in original packaging. Please visit our Returns & Exchanges page for full details.