Returns & Exchanges

30-Day Returns

We want you to feel confident shopping with KORDELLA.

If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund.

To be eligible for return, items must be:

• Unworn
• Unwashed
• In original packaging
• In original condition

Returns that do not meet these conditions may not be accepted.

How to Initiate a Return

To request a return, please email hello@kordella.com with your order number and reason for return.

Once approved, we will provide return instructions.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds are processed within 5–7 business days after your return has been received and inspected. Funds will be issued to your original payment method.

Exchanges

If you would like to exchange your item for a different colour or style, please contact us within 30 days of delivery.

Exchanges are subject to product availability. Shipping fees may apply.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery at hello@kordella.com, including clear photos of the issue.

We will arrange a replacement or full refund, including return shipping where applicable.

Hygiene Notice

For hygiene reasons, we cannot accept returns on items that have been worn or washed.